How do I return an item?
Returns:
Software Products:
Whether opened or unopened, software MAY NOT be returned. Any defect issues or concerns, must be directed to the manufacturer
Unopened Products (Not Software):
Unopened products can be returned up to 30 days from the date of invoice.
Opened BlackMagic Design Products:
No returns accepted.
Opened Other Manufacturer Products:
All
other manufacturer products must be handled by the manufacturer
DIRECTLY. We will be happy to supply you with the manufacturer contact
information if necessary.
Defective Products:
All defective
products are to be returned directly to the manufacturer. Most
manufacturers request that the customer speak with a Technical Support
Representative to determine that the stated product is truly defective.
Once a product is deemed defective by the manufacturer, the Manufacturer
will issue the Customer an RMA Number. All shipments for defective
product should be sent directly to the manufacturer.
Please Note:
All
return requests for Non Defective products are processed through the
Three Rivers Video RMA department. If you have a return issue, please
contact the RMA department at rma (at) threeriversvideo. Upon doing so,
an RMA request form will be issued and the RMA request will be
researched based upon information provided. If approved, and RMA number
will be issued. Return shipments will not be accepted without an authorized RMA#.
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